Something amazing happened recently. I found a treasure I unwittingly buried for myself several years ago.
While cleaning out a file cabinet at home, I discovered the notes I compiled while studying for my CPHQ (Certified Professional in Healthcare Quality) exam. With a quick scan, I was reminded of some great information still very pertinent in 2016. While the notes are cryptic in some places, they did serve to jog my memory and dust off some neglected improvement tools, models, and methods still ready to be put to good use. And for a moment, I graciously appreciated the poor filing that led to this discovery.
I submit the notes for your review below in hopes you find renewed tools and insights buried within! Now I can’t wait to clean out the hall closet to find what forgotten treasures dwell there as well.
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